Hey Facebook! That’s None of Your Business!

by Parks Blackwell on 11/10/2009 at 5:07 pm in Market Research & Data, Performance Marketing, Social Media

I had the privilege recently of attending a Facebook breakfast session where they produced some research regarding Mom’s of Facebook (they also had some killer bacon but that’s probably less important to most people). While I sipped my freshly brewed coffee being served by the fine ladies and gentlemen of the Ritz Carlton Dallas I listened to a panel of mom’s discuss how they used Facebook and why. How it was their lifeline to the world.

Sadly, you’ll have to wait for Facebook to release their study to get your stats. Let me just say it’s fascinating and I really appreciated the content. How’s that for licking the red right off your sucker?! Ha! Sorry… It’s just too fun to tease you all.

So while I was there I caught the original purpose of the study. Why would a company like Facebook need to do research about moms on Facebook we all wondered? Doesn’t FB have some gigantic database resembling a NASA command center? Can’t they just run a report?

Turns out, they can’t. There is no report. What this got me thinking about is what Facebook even requires you to input about yourself so they can get their data. So I spent a few minutes trying to remember back SO LONG AGO to when I did setup my FB account. Get this! I couldn’t remember. I’ve been a Facebook member for so long I literally don’t remember what they required me to put in there. Therefore I created an account for my alter-ego, to remain nameless.

So far, they’ve got my alter-ego’s “name” “email” “gender” and “birthday”. Not too bad, just tell them my basic demographic, which if you have a cell phone, catalog subscription, TV subscription or grocery store loyalty card you would have shared that with them.

Facebook: Fill Out Your Profile Info

Please notice the SKIP button. I used this feature through the entire process and still only provided the minimum of information. Now, I my alter-ego has a FB account to monitor and control the minds of others interact, complain, advertise etc to all sorts of people.

You may be asking right now “Parksy-pants? What is the point of this exercise?”

You’re in luck, because I’m finally getting to my point. My POINT, since you’ve been so patient is this:

When the mass of users on the web are starting to get a concerned that advertisers are using web browsing history, demographic data, (information that will only make their experience more relevant BTW) do they stop to think about all the information that they offer up freely? While I may have been able to go all the way through this process without so much as a real fact other than a working email address, most people don’t do that. They put in every piece of detail to make the experience as rich as possible. They want things that are relevant, they want people they know to be their friend on Facebook. I don’t usually get too upset about the general consumer and their lack of understanding of what “we do” with the internet. But I do find that if people paid a bit more attention, they actually have more control over things than they thought.

So behavioral targeting, re-targeting media, relevant ads on gmail… all of it – it’s to help and yet this side hasn’t been shared. I think it’s an important reminder to us all, that the next time you run a retargeting campaign the consumer might not want to see an offer for 20% off because you are being intrusive.

Yeah, you know what – I’ll eat all the bacon the Ritz Carlton can throw me if that’s the answer consumers give you.