Sure, I’m on Facebook every day. Whether I am checking to see if an old friend’s baby was born yet, telling everyone I know about the most brilliant/creative thing (in all of history!) that my toddler just did, or looking for my free bagel coupon from Einstein Bros., my day is not quite complete without a quick glance at Facebook on my iPhone, or on the good ol’ trusty computer. Almost every mother I know would say the same. Or would they?

Click here to read her full article in iMedia Connection.

Honestly, I was a little negative about the idea of ratings extensions when they first started being syndicated. How will we manage the bad feedback? Will the swamp of reviews associated to aggregators ruin small-to-mid level advertisers’ chances to benefit from this extension?

Click here to read his full article on Search Engine Watch.

Let that sink in. After you’ve made it through several rounds of interviews (half of them evaluating your resume, the other half evaluating your cultural fit), they offer $2,000 to give you one last chance to jump ship. They’ll even pay the full salary of the five week training period if you quit before it ends.

The people who work at Zappos WANT to be there. The Zappos you see is the genuine Zappos.

Tony Hsieh, founder and CEO of Zappos, is more comfortable talking “culture” than “social media” (he doesn’t even like the term “social media”). In the online marketing world, we love Zappos because it’s a social media darling – one of a handful of firms to run a blockbuster social campaign. We look at them for clues on how to run our own successful campaigns. In fact, that’s the primary reason I attended the DMNews Marketer of the Month interview with Tony this past Monday.

But Tony wasn’t there to share his social media marketing wisdom. He didn’t specifically point to the answer and say, “This is why Zappos is able Tweet effectively…” but he gave us a big clue.

The clue is culture.

Tony’s top three priorities for the company are:
1. Culture
2. Customer Service
3. Clothing

The product, or “what it does,” is third on the list. Can you say that about your company? Should everyone be able to say that about their companies? Is it a good business model? Is it a better business model?
It’s a model that works well for social marketing.

I feel like it’s becoming cliché to say it, but social media isn’t what you do, it’s who you are. Your company is a profile in the online world. Nobody wants to be friends with a company. Nobody wants to be a fan of a company. People gravitate to personality. They want to associate themselves with people and things on the internet that reflect their own values.

You can have that kind of relationship with Zappos. The clue is culture. That might not be the explanation for every successful social media campaign, but it sure works for Zappos.

What has been the reaction? People love it. They eat it up. Zappos.com has some of the most avid corporate groupies in the social media space. So I paid close attention when Tony Hsieh, founder and CEO of Zappos, was recently asked the question, “Other than Twitter, what are you currently doing from a social media perspective?”

His answer sounded disappointed, almost offended. “I don’t like the term ‘social media.’” To Tony, his company’s Twitter account is a reflection of the company culture. He never had to force it. He didn’t consider the ROI and pronounce the program “worthy of investment.” It was just something that made sense. Zappos was the type of company that had a Twitter-type relationship with its customers.

This point received further clarification in his response to the follow up question about company guidelines and policies around Twitter.

“Be real. Use your best judgment.”

Tony doesn’t try to mandate some form of corporate PR quality control, he just lets the employees be themselves. He hires the right people for his company and he lets them be themselves.

How novel.

And how frightening.

But if we’re going to keep moving forward as marketers in the present age, we’re going to have to learn to be comfortable around novel things. And we’re going to have to get used to being frightened.

At least we can take solace in the fact that our most valuable social tool (and Tony agrees with this 100%) is still the good, old-fashioned telephone.

All I have to say, is … it was worth it.

FaceTime is pretty amazing, yes you have to be on an active WiFi connection, but do it once and suddenly you don’t mind restrictions. I keep hearing complaints regarding service interruption based on the way you hold the phone (which to me is sort of like saying “it hurts when I do this”… Well? DON’T DO THAT!). Sheesh people. Steve Jobs is smart and controls many things, but he cannot control the way you hold your phone, caveman.

The clear screen is a huge improvement over the previous models. It reminds me of the day I first saw HD TV. Some of you kids don’t remember analog sets, but what an improvement it was. There are many cool features, but I’ve yet to discover them all. You know, I have to make up for the work time I missed while standing in line in the Texas heat with a bunch of high school kids who were out for the summer.

Thanks to all the friends who brought Doritos and sat with us and kept us company.

It was a great experience.

Now, if I could only figure out how to turn this thing on …

Come out and support!

Paid Search Management: Campaign Organization, Part 1
By Jeremy Hull
I love RTS (real-time strategy) video games. Collecting resources and building an effective base of operations in games like “Starcraft” fulfils some sort of obsessive-compulsive need for organization in me.

One of the most fun challenges is planning out my base — figuring out the most effective layout that makes the most of each building, while leaving room to scale without losing effectiveness. Yeah, I’m a nerd.

And being a nerd, I can’t help but draw a parallel between RTS games and paid search campaigns. Read the full article in Search Engine Watch.

Paid Search Management, Campaign Organization, Part 2
By Jeremy Hull
In part one, we discussed strategies for dividing paid search keywords into campaigns based on budgeting considerations. Now we’ll look at Google’s targeting features.

Google AdWords offers a multitude of targeting options that savvy advertisers should take full advantage of. And guess what — all of these features are set at the campaign level! Read the full article in Search Engine Watch.

Paid Search Management, Campaign Organization, Part 3
By Jeremy Hull
Welcome to the final part of an increasing nerdy look at paid search campaign organization. In parts one and two we covered budgeting and targeting considerations for optimal campaign set-up, focusing primarily on Google AdWords.

Now we’ll take an in-depth look at two special considerations to keep in mind in order to get the most out of the campaigns in your Microsoft adCenter account. Read the full article in Search Engine Watch.

We recently sat down with the combined Microsoft/Yahoo teams to further discuss platform integration. Early in the conversation, I found myself frustrated by the change because of the lack of seemingly any outside SEM consultation.

I’m still a little disillusioned by our partner’s process, but change is good, right? How will the partnership advance? If their intention is scale, is it feasible for long-term growth “as is”?

The following few points bring up a few integration woes and where they may need to improve…

Read the full article in Search Engine Watch here: http://searchenginewatch.com/3640720